Return & Refund Policy

At FELIVO, we want you to feel confident when shopping with us. Please review the following policy before placing your order.

Returns

Returns may be requested within 30 days of delivery.

To be eligible for a return, the item must be unused, unassembled where applicable, and returned in its original condition and original packaging.

Because furniture can be large and costly to transport, return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

To request a return, please contact support@felivo.com with your order number and the reason for your return.

Please do not send any item back before your return request has been reviewed and approved by our customer care team.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@felivo.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the item and the issue

• Photographs of the packaging where applicable

Once the information has been reviewed, we will work with you toward an appropriate resolution. Depending on the circumstances, this may include replacement parts, a replacement item, or a refund.

Please keep the item and its original packaging while your claim is being reviewed, as additional photographs or information may be required.

Refunds

Once an approved return has been received and reviewed, any eligible refund will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.

Original and return shipping costs may be non-refundable where applicable, except when the return is due to an item arriving damaged, defective, or incorrect.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, color, or variation, please contact our customer care team. Where a return is approved, you may place a new order separately.

Order & Delivery Issues

Most orders are normally delivered within 3–5 business days. Occasionally, unforeseen circumstances may result in delays.

If you believe your order has been lost, significantly delayed, or delivered incorrectly, please contact us at support@felivo.com so we can review the situation.

Colors, Materials & Measurements

Furniture may display slight variations in color, texture, grain, or finish due to natural material characteristics, lighting conditions, photography, and differences between displays.

Measurements provided on our website are approximate and may vary slightly. These normal variations are not considered defects.

Contact Us

For questions regarding a return, damaged item, refund, or this policy, please contact:

FELIVO Customer Care
support@felivo.com