Privacy Policy

Last updated: October 1, 2026

FELIVO respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how FELIVO collects, uses, stores, and shares personal information when you visit felivohome.com, place an order, create an account, subscribe to communications, contact us, or otherwise interact with our website and services.

We work with trusted third-party providers for ecommerce technology, payments, fulfillment, delivery, analytics, advertising, security, communications, and other services necessary to operate FELIVO.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with FELIVO, we may collect the following categories of personal information.

Contact Information

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

Order and Transaction Information

This may include:

• Products viewed or purchased

• Shopping cart activity

• Order history

• Payment status

• Refund information

• Return requests

• Cancellation requests

• Delivery-related information

Payment Information

Payments are processed through authorized third-party payment providers.

Payment-related information may include billing details, payment method, transaction information, and payment confirmation.

FELIVO may not directly receive or store complete payment-card information.

Account Information

If you create an account, we may collect information such as:

• Account credentials

• Saved preferences

• Account settings

Device and Website Usage Information

When you interact with our website, we may automatically collect information such as:

• IP address

• Browser type

• Device information

• Network information

• Pages viewed

• Products viewed

• Website interactions

• Referral information

• Cookies and similar technologies

Communications

We may collect information you provide when contacting customer support, submitting forms, requesting a return, reporting an order issue, subscribing to communications, or otherwise communicating with FELIVO.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to communications, request support, or contact us

• Automatically when you browse or interact with our website

• Through cookies, pixels, and similar technologies

• From third-party providers that help us operate our website and business

• From payment, fulfillment, delivery, analytics, advertising, security, and marketing providers where permitted by law

How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Send order confirmations and delivery-related updates

• Process return and refund requests

• Provide customer support

• Manage customer accounts

• Respond to questions and order concerns

• Detect and prevent fraud

• Protect our website and services

• Improve our website, products, and customer experience

• Remember customer preferences

• Analyze website traffic and performance

• Communicate important information relating to an order or account

• Send marketing communications where permitted

• Measure advertising performance

• Provide relevant or personalized advertising

• Comply with legal obligations

• Enforce our policies and protect FELIVO, our customers, and others

Marketing Communications

If you subscribe to FELIVO communications or otherwise consent to receive marketing messages, we may send information about:

• New arrivals

• Product launches

• Special offers

• Promotions

• Design inspiration

• FELIVO updates

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to your purchases, account, delivery, returns, customer service, or other necessary business matters.

Cookies and Similar Technologies

FELIVO and certain third-party providers may use cookies, pixels, tags, and similar technologies to:

• Operate the website

• Remember preferences

• Maintain shopping-cart functionality

• Understand website activity

• Measure performance

• Improve the shopping experience

• Detect and prevent fraud

• Measure advertising effectiveness

• Provide relevant advertising

Your browser may allow you to block or delete certain cookies.

Please note that disabling some cookies may affect the functionality or performance of our website.

Where required by applicable law, we may provide additional controls relating to cookies, advertising technologies, and data-sharing preferences.

Analytics and Advertising

We may work with analytics and advertising providers to understand how customers interact with FELIVO and to measure or improve our advertising.

These providers may use cookies, pixels, device information, website activity, and similar technologies to measure advertising performance or help deliver relevant advertising.

Depending on applicable law, certain uses of personal information for targeted or personalized advertising may be considered a “sale,” “sharing,” or targeted advertising activity.

Where required, we provide customers with applicable privacy choices.

Third-Party Service Providers

We use third-party companies and technology providers to help operate FELIVO and provide our services.

These providers may include companies involved in:

• Ecommerce technology

• Website hosting

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer support

• Fraud prevention

• Website security

• Analytics

• Marketing and advertising

• Email communications

• Cloud storage

• Business technology services

These providers may process personal information when reasonably necessary to perform services for FELIVO.

Their handling of personal information may also be governed by their own privacy policies and contractual obligations.

How We Share Personal Information

We may share personal information where reasonably necessary to operate our business, fulfill customer orders, provide our services, protect our business, or comply with legal obligations.

Recipients may include:

• Payment processors

• Fulfillment partners

• Shipping and delivery providers

• Website and technology providers

• Customer-service providers

• Analytics providers

• Marketing and advertising partners

• Fraud-prevention and security providers

• Professional advisers

• Government authorities or law enforcement where legally required

We may also disclose information when reasonably necessary to:

• Complete a transaction you requested

• Process a return or refund

• Investigate suspected fraud

• Prevent unauthorized transactions

• Protect our legal rights

• Enforce our terms and policies

• Protect customers or others

• Respond to valid legal requests

• Comply with applicable laws and regulations

Targeted Advertising and Privacy Choices

Depending on the services you use and applicable law, information about your interaction with FELIVO may be used to provide personalized or targeted advertising.

Certain privacy laws may provide the right to opt out of specific uses of personal information for targeted advertising or activities legally defined as the sale or sharing of personal information.

Where applicable, you may exercise these rights through privacy controls made available on our website or by contacting us.

Where legally required and technically supported, we may also recognize browser-based privacy signals such as Global Privacy Control.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For this reason, FELIVO cannot guarantee the absolute security of personal information.

We recommend that you do not send highly sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business and legal purposes, which may include:

• Processing and maintaining orders

• Managing returns and refunds

• Providing customer service

• Maintaining customer accounts

• Preventing and investigating fraud

• Maintaining financial and business records

• Resolving disputes

• Enforcing agreements and policies

• Complying with legal, accounting, tax, or regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Receive a copy of certain personal information

• Opt out of certain targeted advertising

• Opt out of certain forms of sale or sharing of personal information

• Withdraw consent where processing is based on consent

• Appeal certain privacy-related decisions where applicable

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

FELIVO will not discriminate against customers for exercising privacy rights provided by applicable law.

Fraud Prevention and Security

We may collect and process information to detect, investigate, prevent, and respond to suspected fraud, unauthorized transactions, abuse, chargebacks, security threats, or other unlawful activity.

This may include reviewing:

• Order information

• Payment activity

• Device information

• IP addresses

• Transaction patterns

• Account activity

• Shipping information

• Return activity

• Other information reasonably relevant to fraud prevention

Where appropriate, relevant information may be shared with payment providers, financial institutions, fraud-prevention services, technology providers, law enforcement, or other appropriate parties.

Children's Privacy

FELIVO's services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to FELIVO without appropriate authorization, please contact us so we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, applications, or other services operated by third parties.

FELIVO does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services you choose to use.

Business Transfers

If FELIVO is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by law.

Legal Requirements

We may use, preserve, or disclose personal information when reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to subpoenas, court orders, or other valid legal requests

• Cooperate with government authorities or law enforcement

• Investigate possible violations of our terms or policies

• Protect FELIVO's rights, property, security, customers, or others

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, legal obligations, or privacy practices.

When changes are made, the revised Privacy Policy will be published on this page and the Last updated date will be updated.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

FELIVO Customer Care
support@felivo.com